Company Policy

STANDARD PRODUCTION
    ·Every order will be confirmed and assigned an order number. (Make sure to include any special instructions).
    ·Once the job has been confirmed please allow 24 hours to begin processing.
    ·Please allow 3- 4 business days to complete an order. This does not include any special order merchandise such as crystal (10-12 business days), Custom Laminations (7-10 Business Days) and Cast Bronze (3-5 weeks) or shipping time frame.
    ·Rush order available on any of our products.
    ·Any additions or changes to orders already in process will be handled as a separate order and would delay production.

ARTWORK
    ·The following are acceptable pc formats: Corel X3 or lower, EPS, PDF, Adobe Illustrator CS2 or lower (all converted to curves/outlines and in black & white except for printing products), jpg., bitmap, or tiff. (600 dpi and black & white except for printing products).
    ·Artwork supplied by customers must be process-ready without requiring manual or digital touch-up.
    ·Artwork adjustments or clean-up will be quoted as an additional charge of $90 per hour. (billed in 15 minute increments)
    ·Adding art services to your order will add 1 day to standard delivery. In order to still receive the finished product within allowed time frame, extra charges may apply.

PAYMENTS
    ·We accept: checks, MasterCard, Visa, American Express, Discovery & PayPal.
    ·Only open account customers will be invoiced. (please call for more information)
    ·A 6.87% NJ sales tax will be added to all orders shipped to NJ, unless proper tax forms are submitted or are on file. Tax ID #’s alone are insufficient.
    ·Jobs requesting delivery in less than 4 business days will be considered rush orders and subject to a 40-50% surcharge (minimum surcharge $35.00) whichever is greater. Please be absolutely sure of your requested date.
    ·All rush orders are subject to approval.

SHIPPING
There is no method of tracking, insuring or confirming delivery of packages sent via regular U.S. Mail. Therefore all packages will be sent via Federal Express only. (M Awards Plus reserves the right to change shipping carriers at any time without notice).